Why USAA? At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice

We seek to be the 1 choice for the military community and their families

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members

Be part of what truly makes us special and impactful

The Opportunity As a dedicated Director, Claims Operations , you will manage and is accountable for auto, property, and other claims operations member service teams who are responsible for delivering business results

Responsible for leading execution change management, claims strategies, leader development and technology adoption

Drives execution of operational risk management, regulatory compliance training, policies and procedures across multiple teams

We offer a flexible work environment that requires an individual to be in the office 4 days per week

This position must work hybrid out of this regional office location: Colorado Springs, CO

Relocation assistance IS offered for this role

What youll do: Selects, develops, leads and holds managers accountable for serving members and providing appropriate solutions in auto, property and other claims operations through their teams

Consistently coaches managers on leading their teams on claims handling, inspecting and reviewing quality of claims and responding to escalations

Responsible for achievement of assigned goals, objectives and scorecard deliverables

Plans, organizes, and controls the resources to deliver the appropriate claims service

Accountable for ensuring compliance with regulations, policies, procedures, and the fair claims settlement practices act

Provides guidance on technical matters, monitors claims reserves and extends settlement authority

Responsible for service, loss control, and loss adjustment expense

Identifies trends and develops action plans as appropriate

Understands, researches, and works to influence the financial impact for their respective business area

Inpires a high-performance team that works to deliver exceptional experiences to the members and achieve exceptional results

Creates conditions for success removes obstacles, leads and champions change

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

What youll have: Bachelors degree: OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency

3 years of direct team lead or management experience

Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities

Experience using, interpreting, solutioning and leading with data

What sets you apart: Recent Claims Director level leadership, leader of leaders, experience

Experience leading teams handling Auto, Non-Injury Claims

Guidewire ClaimsCenter experience

Demonstrated ability to effectively lead through strategic & organizational changes delivering intended results and outcomes

Advanced level of business acumen in the areas of the industry practices and emerging trends to drive exceptional results and process improvements

Experience shaping a culture of inclusivity and excellence as evidenced by leadership in internal/external organizations to include Diversity Business Groups (DBGs)

Experience understanding our unique membership as demonstrated by military acumen/military affiliation

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job

What we offer: Compensation: The salary range for this position is: $147,750-$265,950. USAA does not provide visa sponsorship for this role

Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.)

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive

You are paid within the salary range based on your experience and market data of the position

The actual salary for this role may vary by location

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs

Additionally, our career path planning and continuing education assists employees with their professional goals

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled

Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.