Customer Success Manager

Accounting Finance @Beeline

Job Detail

  • Job Fetch Source  UK Jobs

Job Description

Role Purpose In this role, you will manage and grow relationships with strategically important clients, focusing on renewal negotiations and long-term relationship management

As the main point of contact for designated clients, you will act as the overall relationship owner, ensuring client satisfaction, retention, and expansion opportunities

Key responsibilities include developing and maintaining a client health status, executing account strategies, and leading renewal discussions to drive successful outcomes

You will collaborate with internal teams to deliver value across all JoinedUp by Beeline products and services, ensuring clients’ needs are met while identifying opportunities for growth and contract renewals

This role reports to the Global Head of Operations

Responsibilities : Own client relationships and ensure overall satisfaction and retention

Lead contract renewals and negotiate terms to meet growth and revenue targets

Establish and maintain strong, productive relationships with key client stakeholders

Develop and execute strategic account plans to drive long-term value and expansion

Collaborate with internal teams to deliver solutions and meet client needs

Ensure SLAs are met and operational efficiencies are maintained

Mediate client issues and provide timely resolutions

Communicate account status and opportunities to leadership

Achieve defined revenue and strategic targets for assigned accounts

Requirements: Bachelor’s Degree or equivalent experience Proven Sales negotiation experience Proven Account Management skills required in order to create, maintain and enhance customer relationships Proven Relationship Management skills both with clients and internal teams 2 or more years of Staffing/ MSP /VMS experience 1 year of account/project or program management experience (Min) Experience with change management Desired Competencies: Contingent Workforce Management experience Technical competence (understand software, hardware, networks, etc) Motivated, goal oriented, persistent, and a skilled negotiator High level of initiative and works well in a team environment Excellent written and oral communication skills Team player, ability to meet deadlines, punctual, organized, fluent communicator with ability to build relationships

Proven understanding of business drivers Strong problem-solving skills Passion for process and organizational change management Knowledge of Beeline products This role is fully remote, but onsite client visits may be required

Our Company: For over 20 years, Beeline has empowered businesses worldwide to achieve competitive advantages with their extended workforce

The Beeline Extended Workforce Platform provides the visibility necessary to mitigate risks, realize cost savings, and adapt to dynamic business needs

With tailored solutions focused on the complexities of the extended workforce, clients can leverage Beeline products that meet their unique requirements

Through thousands of integrations, organizations can connect their extended workforce data across all technology stacks, including major procurement and HR systems

Join the ranks of renowned brands benefiting from Beeline’s seasoned expertise, collaborative innovation, and industry-leading partner network

Our Vision: Every person, given the right opportunity, is capable of greatness

Every business, given the right talent, is capable of superior outcomes

Our Mission: Our trusted platform connects businesses to the remarkable talent within the global extended workforce

To learn more about Beeline, our solutions, our culture, and available positions visit <a href="https://www.beeline.com/

https://www.beeline.com/</p>

Equal Opportunity Employer Minorities/Women/Veterans/Disabled All emails from Beeline will be sent from an email address ending at “beeline.com”

Should you have any doubts about the authenticity of an email, or other communication that is represented as coming from Beeline, please send an email to humanresources@beeline.com, before taking any action in relation to the correspondence, and certainly before providing any further contact information to that individual whatsoever

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