Customer Service Associate

Accounting Finance @Genuine Parts Company

Job Detail

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Job Description

Job Description Job holder is responsible for performing any other duties as assigned by management

List the significant activities that support that function, for instance manage the annual store audit process

Where possible use language that ties the job back to the company mission and vision

Responsibilities Reviews and corrects coding for bills from HQ

Processes for correcting EDI or keys receipt of parts for incoming freight

Runs reports and reviews ” old” open positions

Deletes old lines as necessary so parts can be reordered for DC stock

Writes checks at DC and maintains manual check log

Performs end of day accounting for stores and the transferring of funds from local bank account to HQ‘s bank account

Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip)

Investigates credit card disputes

Answers cash on demand calls by accessing store’s AR to get true total of stores purchases

Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item

Distributes month end AR statement to stores

Stores can get statement from Storefront but may also mail or email

Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities

Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ

Reconciles the bank account that all deposits go in to from local depository account to HQ‘s bank account

Processes local non-NAPA supplier’s item that will be keyed as a SPOM order

Keys class credit (parts coming back to DC) manually for stores as needed

Checks nightly billing report to ensure store has placed an order

Calls store to check if order was placed but did not go through

Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores

Ensures orders are completed that are keyed and purchased as factory special order from suppliers

Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired

Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists

Generates weekly reports such as stockroom received but didn’t ” scan ship” product and customer potentially received product but did not get billed

Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores

Corrects rebate errors daily

Processes updated storefront with bulletins, new stores, etc

Retrieves and distribute mail

Needs to come from stockroom in a timely manner

Performs filing as needed

Resolving orders not transmitted to RADS

Processes bid proposals

Processes paperwork to fulfill IBS contract requirements

Ensures all paperwork and processes followed for items sold outside of US

Enters data for stock orders for Non-TAMS stores

Charge stores as needed for class pick up and handling

Makes claims to carriers for damaged freight

Issues credit to store for miscellaneous reasons as needed

Ensures nightly billing process is set up and runs

Creates manual hard copy of returns for items that do not have a specific AR number to be submitted to the correct supplier for credit issuance

Qualifications High School Diploma or equivalent work experience required

2 years of general office / clerical experience

1 year of bookkeeping experience JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus Must be able to work in a team environment

Must be detail minded

Must be able to problem solve

Must be able to make decisions

Must have excellent phone skills

Must have great communication skills

Must have complaint handling skills

Able to speak clearly and listen attentively

Must be self-motivated

Must have clear handwriting skills

Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence

Must demonstrate professional business etiquette

Must know Internet Explorer/web navigation

Must know PC‘s / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats)

Must know Outlook

Must know Microsoft Excel (basic formulas and workbook set up)

Must know Microsoft Word (including object insertion)

Document management systems experience is a plus

Must know office equipment (copying, scanning) Regularly required to sit use hands to finger, handle, or feel reach with hands and arms and talk or hear

Occasionally required to stand, walk and stoop, kneel, crouch, or crawl

Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus

Not the right fit? Let us know you’re interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC‘s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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