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Boeing Global Services (BGS) is seeking a Senior Field Service Representative to support our F/A-18 Automated Maintenance Environment (FAME) program at Naval Air Station (NAS) Oceana, Virginia

The FAME FSR shall provide technical research and guidance in the resolution of field problems related to the FAME suite of applications

Provide over-the-shoulder assistance and training to personnel for all aspects of system operation

The FAME FSR shall participate in functional check of the FAME system for Ashore and Afloat F/A-18 squadrons

Assist the Navy/Marine Corp with the operation of Navy Aeronautical Technical Publications Library (ATPL) as it pertains to the PMA260’s Portable Electronic Maintenance Aide (PEMAs)

Travel worldwide to assist in FAME troubleshooting and repair, as requested

Collect and provide Data deliverables as necessary to maintain both internal program management requirements and contract delivery/report requirements

You are applying for a Field Operations position where our employees must be willing and able (potentially short notice) to travel to a variety of locations (domestic and/or international) to meet the needs of our customers

Field Operations employees may be required to relocate to another Field Operations location based on customer needs and/or management requirements

Specific contracts supported by Field Operations could require employees to perform a deployment to a US DOD contingency operation

Employees associated with these specific contracts must be able to pass military contractor health standards for deployment

Position Responsibilities: Work to fully integrate all program elements to assist the Navy/Marine Corps with maintaining the highest mission capable rates

Improve customer satisfaction through frequent and open communication with all customer contacts

Rapidly respond and resolve customer support issues

Support Navy/Marine Corp customer with the operation of Naval Aviation Logistics Command Management Information System (NALCOMIS) and the configuration management of Naval Aircraft, associated components and support equipment

Support the customer as they liaise with Information Technology personnel for LAN support within the F/A-18 platform to ensure the Automated Maintenance Environment (FAME) suite of applications is configured for server/client operations and is functioning properly

Provide on-site publication training to squadron personnel

Lead classroom training as required by the Navy/Marine Corp customer

Maintain Boeing field offices and resources Research, identify, and resolve multiple customers supply support system inventory discrepancies

Investigate total platform vehicle demand management, replenishment and electronic data systems

Monitor logistics system performance

Solicit customer feedback and take action to improve satisfaction with company services

Manage field office resources

Review, aggregate, and approve required company reports

Basic Qualifications (Required Skills/Experience): At the sole discretion of leadership, must be willing and able (on potentially short-notice) to deploy/travel to a variety of locations (domestic and international) and for a variety of deployment durations to meet customer needs and the statement of work

Unless compelling reasons exist, failure to deploy/travel will be considered as a resignation

At the sole discretion of leadership, must be willing and able to relocate to a variety of locations (domestic and international) to meet customer needs and the statement of work

Failure to relocate will be considered as a resignation

Preferred Qualifications (Desired Skills/Experience): Minimum 5 years of experience with F/A-18 avionics experience Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies

Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage, and retain the top talent

Elements of the Total Rewards package include competitive base pay and variable compensation opportunities

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements

Pay is based upon candidate experience and qualifications, as well as market and business considerations

Summary pay range: $96,900 – $131,100

Applications for this position will be accepted until Oct. 02, 2025 Export Control Requirements: This position must meet export control compliance requirements

To meet export control compliance requirements, a “U.S

Person” as defined by 22 C.F.R. §120

15 is required. “U.S

Person” includes U.S

Citizen, lawful permanent resident, refugee, or asylee

Export Control Details: US based job, US Person required Language Requirements English Preferred Relocation Relocation assistance is not a negotiable benefit for this position

Security Clearance This position requires an active U.S

Secret Security Clearance (U.S

Citizenship Required). (A U.S

Security Clearance that has been active in the past 24 months is considered active) Visa Sponsorship Employer will not sponsor applicants for employment visa status

Shift This position is for 1st shift Equal Opportunity Employer: Boeing is an Equal Opportunity Employer

Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.