Customer Service Associate
Accounting Finance @Genuine Parts Company posted 4 weeks agoJob Detail
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Job Fetch Source US Jobs
Job Description
Job Description Job holder is responsible for performing any other duties as assigned by management
List the significant activities that support that function, for instance manage the annual store audit process
Where possible use language that ties the job back to the company mission and vision
Responsibilities Reviews and corrects coding for bills from HQ
Processes for correcting EDI or keys receipt of parts for incoming freight
Runs reports and reviews ” old” open positions
Deletes old lines as necessary so parts can be reordered for DC stock
Writes checks at DC and maintains manual check log
Performs end of day accounting for stores and the transferring of funds from local bank account to HQ‘s bank account
Handles bad checks from customers of stores (do a journal entry and fill out Global Services payment slip)
Investigates credit card disputes
Answers cash on demand calls by accessing store’s AR to get true total of stores purchases
Researches results from jobber short paying DC, identifies and passes on to RGN clerk to do further research into each deducted item
Distributes month end AR statement to stores
Stores can get statement from Storefront but may also mail or email
Maintains miscellaneous account for transactions where funds are received from outside and then paid for various activities
Generates report where info is plugged in by the DC for any store ARs that are past due (equal to or over $1000) and distributes to HQ
Reconciles the bank account that all deposits go in to from local depository account to HQ‘s bank account
Processes local non-NAPA supplier’s item that will be keyed as a SPOM order
Keys class credit (parts coming back to DC) manually for stores as needed
Checks nightly billing report to ensure store has placed an order
Calls store to check if order was placed but did not go through
Takes incoming sales order or general customer service inquiry phone calls from independent and local NAPA stores
Ensures orders are completed that are keyed and purchased as factory special order from suppliers
Verifies that parts reported as damaged or is defective is within acceptable time period so part can be sent back to manufacturer or repair depot to get repaired
Ensures transfers go between a local and jobber or independent jobber when no account between the stores exists
Generates weekly reports such as stockroom received but didn’t ” scan ship” product and customer potentially received product but did not get billed
Sets up new rebate accounts, makes account revisions, and issues rebate credit to local and independent stores
Corrects rebate errors daily
Processes updated storefront with bulletins, new stores, etc
Retrieves and distribute mail
Needs to come from stockroom in a timely manner
Performs filing as needed
Resolving orders not transmitted to RADS
Processes bid proposals
Processes paperwork to fulfill IBS contract requirements
Ensures all paperwork and processes followed for items sold outside of US
Enters data for stock orders for Non-TAMS stores
Charge stores as needed for class pick up and handling
Makes claims to carriers for damaged freight
Issues credit to store for miscellaneous reasons as needed
Ensures nightly billing process is set up and runs
Creates manual hard copy of returns for items that do not have a specific AR number to be submitted to the correct supplier for credit issuance
Qualifications High School Diploma or equivalent work experience required
2 years of general office / clerical experience
1 year of bookkeeping experience JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus Must be able to work in a team environment
Must be detail minded
Must be able to problem solve
Must be able to make decisions
Must have excellent phone skills
Must have great communication skills
Must have complaint handling skills
Able to speak clearly and listen attentively
Must be self-motivated
Must have clear handwriting skills
Capable of recognizing and distinguishing letters and numbers (both visually and orally) and remembering their sequence
Must demonstrate professional business etiquette
Must know Internet Explorer/web navigation
Must know PC‘s / Windows (PDF, XLS, DOC, TXT, JPEG, BMP, GIF, TIF file formats)
Must know Outlook
Must know Microsoft Excel (basic formulas and workbook set up)
Must know Microsoft Word (including object insertion)
Document management systems experience is a plus
Must know office equipment (copying, scanning) Regularly required to sit use hands to finger, handle, or feel reach with hands and arms and talk or hear
Occasionally required to stand, walk and stoop, kneel, crouch, or crawl
Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus
Not the right fit? Let us know you’re interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC‘s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
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