Franchise Area Operations Director
Franchise Area Operations Director – ABM Franchising
Position Summary:
Responsible for all franchise operations across the ABM Franchising vertical, ensuring that ABM Franchising is providing consistent, professional, and quality service to every customer. The Franchise Area Operations Director will be the company expert in all aspects of ABM Franchising’s line of service, using experience and expertise to develop and implement a sustainable program that leads the franchise support industry. Further responsible for ensuring overall adherence to safety and compliance policies, standards, and procedures established by the company, by our clients (via contractual requirements), and by regulatory authorities across the organization.
Essential Job Functions and Responsibilities:
- Accountable for the development, execution, and management of ABM Franchising service programs.
- Formulate long-term strategies to enhance Franchise’s service program effectiveness and align them with the overall ABM’s business goals.
- Support business development activities by working with ABM Franchising department personnel to create and develop projects bringing value to the franchising network.
- Identify and pursue strategic partnerships with Franchisees that drive growth and expand the franchising network.
- Implement strategic Franchisee relationships management practices to foster long-term loyalty and satisfaction.
- Administer and/or implement quality and performance systems, programs, processes, procedures, and/or plans throughout the organization.
- Develop and maintain a good, professional working relationship with all customers, establishing a clear line of communication at all levels and lines of service.
- Ensure an active client visitation program is maintained within each region.
- Prepare for and participate in weekly senior management meetings to discuss key business initiatives, compliance, financial updates, new business, and operational performance.
- Generate and participate in monthly and quarterly performance reviews for the organization and for external clients.
- Participate in sales and operational performance presentations to clients.
- Act as a project manager for franchise business start-ups ensuring smooth transition with minimal operational impact to customers while maintaining quality performance and keeping within budgetary limits.
- Maintain overall compliance culture with all safety, security, compliance, and quality standards and procedures established by the Company, by our clients, and by regulatory authorities at each operation within the Division.
- Willingness and ability to drive revenue-enhancing initiatives in addition to normal responsibilities.
- Oversee Franchise Teams to sustain the strategy.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
About Us
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.
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